"Comprehensive service management not only has a positive effect on customer loyalty, it is also a real yield booster for your company."
"Comprehensive service management not only has a positive effect on customer loyalty, it is also a real yield booster for your company."
YOUR MANAGEMENT-PARTNER for all service fields
In discussions with me, companies from the mechanical and plant engineering sector repeatedly describe their situation in such a way that
➔ competition for new plants is becoming increasingly intense,
➔ growth rates are too low,
➔ margins are steadily decreasing,
➔ the commercial and technical risks are constantly increasing.
The consequence of this is that business models no longer work as they used to.
Companies are looking for ways to strengthen customer loyalty and at the same time open up new, high-margin business areas.
PROFESSIONAL HELP for necessary changes
As a management partner for all service issues, I use my many years of experience and the latest check tools for a sound structural analysis and show you your individual opportunities for service development and increasing returns. Together we will find the best possible phase of restructuring for you to achieve previously formulated results. (more…)
Service-Vision and -Strategy
I DEVELOP WITH YOU…
Service-Quick-Check
Business model and
Service potential analysis
I CREATE FOR YOU…
Service-Strategy
Service-Implementation-Roadmap
Service-Management-System
Benefit-oriented servicepricing
Pro-active Service distribution
YOU GET IN THE LONGTERM…
Increased service revenues
Significantly improved margins
Intensified customer relationships
New digital business models
Transformation into a solution provider
GET TEMPORARY MANAGEMENT PARTNERS into your company
As a sparring partner, project manager or interim manager for your service area, I directly support management and the executive board in the transformation and optimisation of your service area. I intervene in the operative day-to-day business and take over the entrepreneurial implementation responsibility for your project. I solve your tasks and only step off the accelerator after successful realisation. (more…)
Through service optimisation to MORE PROFIT!
The goals of service optimisation are increased service revenues, significantly better margins, intensified customer relationships, new digital business models and the transformation into a solution provider. In this way, you create another solid pillar alongside the new installations business and thus secure the company against crises in the long term.
The goals of service optimisation are increased service revenues, significantly better margins, intensified customer relationships, new digital business models and the transformation into a solution provider. In this way, you create another solid pillar alongside the new installations business and thus secure the company against crises in the long term.
SERVICE-SOLUTIONS, that last!
The goal is SERVICE EXCELLENCE – a holistic management strategy for your entire company that enables it to sustainably inspire your customers at every point of contact and to bind them to your company – I support you on your way to SERVICE EXCELLENCE . (more…)
WOULD YOU LIKE TO KNOW MORE ABOUT MY CONCEPTS OR MY REALISED PROJECTS?
Contact me:
Augsburger Straße 23 A
86495 Eurasburg
Represented by:
Michael Lachner
Contact:
M +49 (172) 8 96 09 01
T +49 (21 33) 9 36 33 17
ml@lachner-ism.com
https://www.lachner-ism.com
