"Succeeding together with competent partners and solid strategies."
CASE STUDIES
NEW: Whitepaper Proactive Service operation (german)
Aftermarket Lifetime Value (german)
Training locations (german)
Service Excellence with mechanical and plant engineering (german)
Service in machine and plant construction in times of crisis (german)
Service Internationalisation (german)
Realised projects / references
Formulation and implementation of a future-proof service strategy; successful transformation from an automotive component manufacturer to a solution provider with an increase in turnover of the after-sales service to 40% of the total turnover
Component manufacturer, Cologne
Conceptualisation and implementation of new “pay per use” & “pay per part” business models
System manufacturing automotive, Lotte
Expansion of the service portfolio – development of new services
(conceptual design, implementation incl. pricing & marketing)
Robot manufacturer, Augsburg
Establishment of international service locations (development of service concepts, staff selection, staff development, establishment of infrastructures):
Brazil
China
India
Japan
Korea
Mexico
Russia
USA
Sao Paulo
Shanghai & Beijing
Pune
Tokyo
Seoul
Puebla
Moscow & Togliatti
Atlanta & Spartanburg
System manufacturing automotive, Böblingen
Development of 4 academies & test centres for customer training (training concepts, trainer selection, contracts with cooperation partners)
China
Germany
USA
Shanghai
Böblingen & Erftstadt
Spartanburg
component manufacturer, Cologne
Development of service concepts for a group of companies with 3 locations, transformation of best practice models
System manufacturing automotive, Stuttgart
Revision and restructuring of spare parts price structures / introduction of strategic spare parts pricing
Switchgear cabinet manufacturer, Friedberg
Process harmonisation of 8 international service locations (process recording, process analysis, conception, realisation)
System manufacturing automotive, Hamburg
Establishment of international spare parts supply with warehouse hubs and consignment stocks
System manufacturing automotive, Frankfurt
Introduction of a worldwide 24/7 hotline – “follow the sun”-concept
component manufacturer, Stuttgart
Improvement of an already existing remote concept with data glasses
Switchgear cabinet manufacturer, Munich
Successful implementation of lean management projects, optimisation of internal repair and sales processes
Switchgear cabinet manufacturer, Cologne
Realisation of maintenance contracts and service level agreements
Automotive bodywork, Bodensee
Digitization of Field Service operational planning
System manufacturing automotive, Lotte
Introduction of new working time concepts and incentivisation in field service
Component manufacturer varnishing systems, Böblingen
Service-Pricing & proactiver Service distribution
Assembly systems and special machinery, Zwickau
Realisation of Service Excellence & Service Innovations
Manufacturer bead foam components, Koblenz
Service-restructuring and turnaround
Assembly solutions & automation, Göppingen
Service-Excellence & Internationalisation
Packing machinery, Stuttgart
