"Succeeding together with competent partners and solid strategies."

Michael Lachner

CASE STUDIES

NEW: Whitepaper Proactive Service operation (german)

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Aftermarket Lifetime Value (german)

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Training locations (german)

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Service Excellence with mechanical and plant engineering (german)

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Service in machine and plant construction in times of crisis (german)

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Service Internationalisation (german)

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Realised projects / references

Formulation and implementation of a future-proof service strategy; successful transformation from an automotive component manufacturer to a solution provider with an increase in turnover of the after-sales service to 40% of the total turnover

Component manufacturer, Cologne

Conceptualisation and implementation of new “pay per use” & “pay per part” business models

System manufacturing automotive, Lotte

Expansion of the service portfolio – development of new services
(conceptual design, implementation incl. pricing & marketing)

Robot manufacturer, Augsburg

Establishment of international service locations (development of service concepts, staff selection, staff development, establishment of infrastructures):

Brazil
China
India
Japan
Korea
Mexico
Russia
USA

Sao Paulo
Shanghai & Beijing
Pune
Tokyo
Seoul
Puebla
Moscow & Togliatti
Atlanta & Spartanburg

System manufacturing automotive, Böblingen

Development of 4 academies & test centres for customer training (training concepts, trainer selection, contracts with cooperation partners)

China
Germany
USA

Shanghai
Böblingen & Erftstadt
Spartanburg

component manufacturer, Cologne

Development of service concepts for a group of companies with 3 locations, transformation of best practice models

System manufacturing automotive, Stuttgart

Revision and restructuring of spare parts price structures / introduction of strategic spare parts pricing

Switchgear cabinet manufacturer, Friedberg

Process harmonisation of 8 international service locations (process recording, process analysis, conception, realisation)

System manufacturing automotive, Hamburg

Establishment of international spare parts supply with warehouse hubs and consignment stocks

System manufacturing automotive, Frankfurt

Introduction of a worldwide 24/7 hotline – “follow the sun”-concept

component manufacturer, Stuttgart

Improvement of an already existing remote concept with data glasses

Switchgear cabinet manufacturer, Munich

Successful implementation of lean management projects, optimisation of internal repair and sales processes

Switchgear cabinet manufacturer, Cologne

Realisation of maintenance contracts and service level agreements

Automotive bodywork, Bodensee

Digitization of Field Service operational planning

System manufacturing automotive, Lotte

Introduction of new working time concepts and incentivisation in field service

Component manufacturer varnishing systems, Böblingen

Service-Pricing & proactiver Service distribution

Assembly systems and special machinery, Zwickau

Realisation of Service Excellence & Service Innovations

Manufacturer bead foam components, Koblenz

Service-restructuring and turnaround

Assembly solutions & automation, Göppingen

Service-Excellence & Internationalisation

Packing machinery, Stuttgart