Michael Lachner Interim Management

"Comprehensive service management not only has a positive effect on customer loyalty, it is also a real return booster for your company."

MICHAEL LACHNER
Michael Lachner Interim Management

"Comprehensive service management not only has a positive effect on customer loyalty, it is also a real return booster for your company."

MICHAEL LACHNER
Lachner International Service Management

YOUR MANAGEMENT PARTNER - for all service topics

Use your service potential as a return booster!

With over 25 years of service experience in numerous mechanical and plant engineering companies, I use my proven check tools to develop a sound structural analysis and show you your opportunities for service development and increased returns.

With my goal-oriented strategies, my management tools and my tried and tested emergency solution gene, I work in the best possible phase of restructuring for you to achieve previously formulated results.

Customer orientation, efficiency and an eye for the whole company shaped my almost 10 years as managing director of a mechanical engineering company and still shape them today.

Service-Vision and Strategy

Along with you we develop…

Service analysis business model
Service-Quick-check
Evaluation of Service Market potential

WE CREATE FOR YOU…

Service Strategy
Service Roadmap
Key Performance Indicators
Service Balanced Scorecard
Smart Service Engineering

YOUR LONG TERM BENEFITS…

Increased service revenues
Significantly better margins
Intensified customer relationships
New digital business models

SERVICE EXCELLENCE - The best way to the customer!

Service Excellence not only wants to satisfy, but inspire! As a comprehensive management strategy based on fixed DIN / ISO standards, it enables an entire organization to inspire customers at every point of contact and to bind them to the company – this is the tool for customer loyalty.

In addition to the core service promise and proactive complaint management, it is the accompaniment with an individual, personal approach and the little extra service that surprises the customer beyond the expected range and thus remains in the memory.

As a TÜV-certified quality management auditor, I support you on your way to maximum customer satisfaction through service excellence.

INTERIM MANAGEMENT - Proactive immediate action!

Shaping corporate change successfully with temporary management

Interim management closes staff gaps at short notice or takes on complex, time-critical project tasks. Interim management means the immediate support of the management and the executive board.

As an interim manager, I intervene in day-to-day operations and take on entrepreneurial implementation responsibility for your project. I do not give you any recommendations for action, but I solve your tasks and only take off the accelerator after successful implementation.

Interim management closes staff gaps at short notice or takes on complex, time-critical project tasks. Interim management means the immediate support of the management and the executive board.

As an interim manager, I intervene in day-to-day operations and take on entrepreneurial implementation responsibility for your project. I do not give you any recommendations for action, but I solve your tasks and only take off the accelerator after successful implementation.

CONTACT ME:

Lachner International Service Management

Augsburger Straße 23 A
86495 Eurasburg

Represented by:
Michael Lachner

Contact:
M +49 (172) 8 96 09 01
T +49 (21 33) 9 36 33 17
ml@lachner-ism.com
https://www.lachner-ism.com